The Shifting Paradigm of Formal Business Letters between Generations X and Y

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The Shifting Paradigm of Formal Business Letters between Generations X and Y により Mind Map: The Shifting Paradigm of Formal Business Letters between Generations X and Y

1. Passive-Aggresive

2. Generations

2.1. Generation X

2.1.1. Demographics

2.1.2. Examples of Behavioral Patterns

2.2. Generation Y

2.2.1. Demographics

2.2.2. Examples of Behavioral Patterns

3. Effects of Generation Gaps

3.1. Respectfulness

3.2. Use of Emoticons

3.3. Transmittable Medium and Channel used

3.4. Strictness in Formality

4. "Shifting Paradigm"

4.1. Traditional

4.1.1. Physical Presence

4.1.1.1. Printed Copy

4.1.2. Streamlined Content

4.2. Contemporary

4.2.1. Digital World

4.2.1.1. Electronic Mail

4.2.2. Relaxed Content

5. Communication Patterns

5.1. Passive

5.2. Aggressive

5.3. Assertive