Verbal and Non-Verbal Communication in Group Interaction

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Verbal and Non-Verbal Communication in Group Interaction da Mind Map: Verbal and Non-Verbal Communication in Group Interaction

1. Non Verbal Cues and its Importance

1.1. It shows agreement/disagreement

1.1.1. Our body language and non-verbal expressions also has the power to demonstrate whether we agree or disagree.

1.2. Affirmation

1.2.1. A simple nod of the head shows that you are validating or approving someone’s point.

1.3. Hand movement/gestures

1.3.1. Moderate hand movements and gestures will make others feel that you yourself are well aware of the topic that you are going to present.

1.4. Paying attention

1.4.1. Maintaining an eye contact shows that you are listening to what the other person is saying and likewise when you are not maintaining it.

1.5. Your interest/inclination

1.5.1. Same concept like paying attention.

1.5.2. For example, if you are crossing your arms or not maintaining proper eye contact or look here and there instead of paying attention to the discussion, this means you are not taking interest.

1.6. Your voice tone/pitch

1.6.1. This sets the tone of the discussion in a right or wrong manner.

1.6.2. Our voice is an important aspect as to how loud or how low your voice is.

1.7. Facial expression

1.7.1. Our entire face is very expressive if we know how to utilize it in a correct way.

1.8. Conveys emotion

1.8.1. The non-verbal mode of communication conveys a lot about your emotions.

1.8.2. For example, shrinking nose, raising eyebrows, yawning, rolling eyes, deep sigh, folded or open arms - all these non-verbal communications tell a great deal about your present mental/emotional condition.

1.9. A mix of Verbal and Non-verbal Communication

1.9.1. There will be an amalgam of verbal as well as non-verbal communication which may include facial expression, eye behavior, gestures, voice and tone, movement of head or nodding, the pitch of the voice and overall physical appearance.

2. 10 types of Non-Verbal Communication

2.1. Environment

2.1.1. the physical environment can create both reflect and shape interaction

2.1.2. workers feel better working in an attractive environment

2.2. Eye contact

2.2.1. our eyes tell whether we are paying attention or not when someone is talking

2.2.2. Looking at another person can indicate a range of emotions including hostility, interest, and attraction.

2.3. Haptics

2.3.1. Communicating through touch.

2.3.2. Touch can be used to communicate affection, familiarity, sympathy, and other emotions.

2.4. Paralanguage

2.4.1. refers to vocal communication that is separate from actual language.

2.4.2. This includes factors such as tone of voice, loudness, inflection, and pitch.

2.5. Proxemics

2.5.1. People often refer to their need for "personal space," which is also an important type of nonverbal communication.

2.5.2. The amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors including social norms, cultural expectations, situational factors, personality characteristics, and level of familiarity.

2.6. Appearance

2.6.1. first nonverbal message received can be used to develop judgements about people based on how they look and wear

2.7. Artifacts

2.7.1. Objects and images are also tools that can be used to communicate nonverbally

2.7.2. On an online forum, for example, you might select an avatar to represent your identity online and to communicate information about who you are and the things you like.

2.8. Chonemics

2.8.1. Monochronic

2.8.1.1. get things done one at a time

2.8.2. Polychronic

2.8.2.1. get several things done at one time

2.9. Kinesics

2.9.1. the study of gesture, posture, body movement

2.9.2. these nonverbal behaviors can indicate feelings and attitudes

2.9.3. Deliberate movements and signals are an important way to communicate meaning without words.

2.10. Territoriality

2.10.1. The use of space or objects to represent occupancy or ownership of something or somewhere.

3. Importance of verbal communication

3.1. Gives instruction

3.1.1. Instruction increases productivity = Efficiency of the group/team also increases

3.1.2. Dismiss all opposing ideas that are different from original objective.

3.2. Allows for Clarity

3.2.1. Verbal feedback should be encourage to make sure everyone understood the instruction and avoid miscommunication.

3.2.2. By verbally communicating, the leader is able to find the loopholes and misunderstandings and deliver a clear message.

3.3. Provides Direction

3.3.1. Not everyone in the group will have the same vision and direction as the leader.

3.3.2. It’s at this point that verbal communication has the power to give clear direction and put a stop to the pulling in different directions.

3.4. Power of Persuasion

3.4.1. The leader is give a power to persuade the group to follow her of him beliefs or convictions.

3.4.2. Group think is where everyone in the group starts to think alike.

3.5. Encourage Resolve

3.5.1. Allowing the members of the group to express their thoughts and feelings will provide an opportunity for resolve within the group.

3.5.2. During the resolution process, each individual member of the group will learn something from the group discussion, making the team stronger and more close-knit.