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Communication da Mind Map: Communication

1. Verbal

1.1. the use of language to transfer information through speaking or sign language.

1.1.1. One-on-one conversations

1.1.2. Phone calls

1.1.3. Personal meetings

1.1.4. Presentations

2. Nonverbal

2.1. Body language

2.2. Gestures

2.3. Facial expressions

3. Oral

3.1. Discussions

3.2. Opinions

3.3. Appraisals

4. Internal

4.1. Within the company/project team

5. Formal

5.1. Reports

5.2. Memos

5.3. Briefings

5.4. Meetings

6. Informal

6.1. Emails

6.2. Friendly meetings over coffee/lunch

7. External

7.1. Customer

7.2. Vendors

8. Visual

8.1. Used as an aid during presentations to provide helpful context alongside written and/or verbal communication

8.1.1. Photographs

8.1.2. Art

8.1.3. Sketches

8.1.4. Charts

8.1.5. Graphs

9. Vertical

9.1. Along the organizational hierarchy

9.1.1. Upwards

9.1.2. Downwards

10. Horizontal

10.1. the transmission of information between people, divisions, departments or units within the same level of organizational hierarchy.

11. Written

11.1. the act of writing, typing or printing symbols like letters and numbers to convey information.

11.1.1. Email

11.1.2. Chat

11.1.3. Letters