PROCESS OPTIMIZATION

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PROCESS OPTIMIZATION par Mind Map: PROCESS OPTIMIZATION

1. Store/Restaurant Operations

1.1. Area of Strength

1.1.1. 2

1.1.1.1. Aggressive and competitive

1.1.1.2. It is a core competency, execution can be better

1.2. Area of Improvement

1.2.1. 5

1.2.1.1. Lots of room for improvement

1.2.1.2. Communications / Coordination

1.2.1.3. Flexibility

1.2.1.4. Low QSCH Execution

2. Delivery Operations

2.1. Area of Strength

2.1.1. 4

2.1.1.1. Big Market Share On its way to become more digital ready.

2.1.1.2. The sales growth and improved operational execution

2.2. Area of Improvement

2.2.1. 3

2.2.1.1. Call center execution

2.2.1.2. Systems implementation

2.2.1.3. For Roadrunner stores improvement is evident, can still be achieved for other stores

3. Financial Processes

3.1. Area of Strength

3.1.1. 2

3.1.1.1. Flexible

3.1.1.2. Financial ratios show we manage it well

3.2. Area of Improvement

3.2.1. 5

3.2.1.1. Difficulty to processing of papers

3.2.1.2. Too many paper works

3.2.1.3. Bureaucratic

3.2.1.4. Relatively late Theo Food Cost improvement, PNL recon is still under optimized

4. Integrated information system (ERP)

4.1. Area of Strength

4.2. Area of Improvement

4.2.1. 6

4.2.1.1. No one source of data

4.2.1.2. Inaccurate/ inconsistent data

4.2.1.3. WIFI connections in store

4.2.1.4. Facilities

4.2.1.5. Unfinished and undeployed

4.2.1.6. Project still not completed

5. Supply Chain Management (end to end)

5.1. Area of Strength

5.2. Area of Improvement

5.2.1. 6

5.2.1.1. Ordering and distribution procedure

5.2.1.2. Logistics and stocks availability issues

5.2.1.3. Can still improve logistical hit rates

6. Manpower Planning (identification to placement)

6.1. Area of Strength

6.2. Area of Improvement

6.2.1. 6

6.2.1.1. No pool of talents

6.2.1.2. Effective screening method to gauge the right talent

6.2.1.3. Can still improve hiring, training and engagement

7. Compensations and Rewards

7.1. Area of Strength

7.2. Area of Improvement

7.2.1. 6

7.2.1.1. Systems implementation with disputes

7.2.1.2. Alignment is needed internal and external. Increases below inflation rate.

7.2.1.3. Can still be made competitive vs market & industry

8. Training and Development

8.1. Area of Strength

8.1.1. 3

8.1.1.1. With curriculum

8.1.1.2. Right external programs are now being made available

8.2. Area of Improvement

8.2.1. 3

8.2.1.1. Does not significantly show the transfer of knowledge.

8.2.1.2. New Training program

8.2.1.3. Competency based

8.2.1.4. Needs to level up and update program/curriculum

8.2.1.5. Focused and strong on restaurant operations but no internal training program or focus on building digital marketing acumen of team. Has to be initiated by concerned departments.

9. Local Store Marketing

9.1. Area of Strength

9.1.1. 2

9.1.1.1. With LSM Tool kit

9.1.1.2. LSM numbers improved a lot though program offerings can still improve

9.2. Area of Improvement

9.2.1. 4

9.2.1.1. Weak execution

9.2.1.2. Not all stores doing LSM

9.2.1.3. Improving, but needs to be consistent for all segments needing attention

9.2.1.4. Senior management, stores and partners have to be educated on data privacy law and impact of contacting or engaging with guests due to risks of past practices on call and text brigades

10. Product Management

10.1. Area of Strength

10.1.1. 2

10.1.1.1. We are innovative and fast to launch

10.2. Area of Improvement

10.2.1. 4

10.2.1.1. Frequent review of product performance

10.2.1.2. Menu mix study is not periodically available

11. Marketing Communications

11.1. Area of Strength

11.1.1. 1

11.1.1.1. Digital Marketing communications significantly improved

11.2. Area of Improvement

11.2.1. 5

11.2.1.1. Solidifying the fun, family pizza in advertising

11.2.1.2. Digital Marketing has greatly improved, but Trad Comm can still work on targeting Gen Y&Z

12. Vendor Management

12.1. Area of Strength

12.1.1. 1

12.1.1.1. We have great relationships with vendors/partners

12.2. Area of Improvement

12.2.1. 4

12.2.1.1. Expand resources

12.2.1.2. We don’t leverage well especially in construction, costs increasing continuously

13. Project Management (Construction)

13.1. Area of Strength

13.1.1. 1

13.1.1.1. In-house design

13.1.1.2. Handled multiple projects

13.1.1.3. Can make a judgement call

13.2. Area of Improvement

13.2.1. 5

13.2.1.1. Lower Investment Cost

13.2.1.2. Back jobs, quality of works for new stores

13.2.1.3. Exceeding the target budget

13.2.1.4. Project cost and standardization of materials can still improve

13.2.1.5. Number of days increasing, quality of work decreasing

14. Project Management (Initiatives/WIGS)

14.1. Area of Strength

14.2. Area of Improvement

14.2.1. 5

14.2.1.1. No cadence of accountability

14.2.1.2. Not everyone is delivering their commitment. Some are successful at the expense of other departments

14.2.1.3. WIGS are not reported and reviewed regularly

15. Facilities and Equipment Maintenance

15.1. Area of Strength

15.2. Area of Improvement

15.2.1. 6

15.2.1.1. Pest control Mgt, involvement in store design

15.2.1.2. No in depth study on equipment repair history versus purchasing a new equipment.

15.2.1.3. In-store maintenance systems can be improved

16. Feedback Management System

16.1. Area of Strength

16.1.1. 5

16.1.1.1. No similar feedback system from competitors

16.1.1.2. In place but need to strengthen resolutions

16.1.1.3. With various internal and external channels

16.2. Area of Improvement

16.2.1. 1

16.2.1.1. Not hitting the target of 20% usage. Technology not utilised by the stores

17. Data Management

17.1. Area of Strength

17.2. Area of Improvement

17.2.1. 4

17.2.1.1. When can we get rid of Manual Sales and other data daily monitoring

17.2.1.2. We need to address constantly changing sales data. Bench mark to other companies or new trends in POS technology and accurate data collection that gives almost complete insight on behavioral data

17.2.1.3. Address disconnect in data + guest identification

17.2.1.4. Establish cross-department framework where sales data can be validated by Finance and ready for data extraction and analysis by next day

18. Franchising System

18.1. Area of Strength

18.2. Area of Improvement

18.2.1. 4

18.2.1.1. Bad operators continue to get new sites

19. Business Development

19.1. Area of Strength

19.2. Area of Improvement

19.2.1. 4

19.2.1.1. Consistency in successful site acquisition is always a challenge

20. Product Development (New and reengineering)

20.1. Area of Strength

20.1.1. 5

20.1.1.1. But steered mostly by top management.

20.1.1.2. We are innovative and fast to launch

20.1.1.3. Product development is fast. Reengineering must be continues to improve processes/preparation and decrease cost

20.2. Area of Improvement

20.2.1. 1

20.2.1.1. Improvement on product line (pasta and new pizza flavors)