Operations Support Evaluation & Assurance

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Operations Support Evaluation & Assurance by Mind Map: Operations Support Evaluation & Assurance

1. Eligibility of Service

1.1. Service Documentation & Features Received

1.2. Service Validation & Testing Completed

1.3. User Acceptance Test Signed off by Users

1.4. Communication Plan for Users

1.5. Risks Documented - Managed & Mitigated

1.6. User Geography

2. Documentation & Training

2.1. HOTS Document duly filled & shared

2.2. Training from Project to Production

2.3. Knowledge Base Updated in ITSM Tool

2.4. Run Books Validated & Updated

3. Service Support

3.1. Support Structure

3.2. Ticket Routing & Queue

3.3. Access Provisionings for support teams

3.4. Monitoring Details

3.5. Risks are Documented and communicated

3.6. SLA are defined & understood

3.7. TP Vendor Escalation Process

3.8. TP Vendor Contract Details

3.9. TP Vendor Details

4. Communications

4.1. Monthly Dashboard of Eligible Services

4.2. Sign Off by Support

5. Service Environment

5.1. Dependency Mapping (up stream/down stream)

5.2. Domain Names & IP Address

5.3. Hardware & Software