How can social media help to...

The results of some face-to-face crowdsourcing during an EduTECH Masterclass on informal and social learning.

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How can social media help to... by Mind Map: How can social media help to...

1. ...solve a problem

1.1. Create acknowledgement of the problem and generate multiple ideas for solutions that can then be stress tested.

1.1.1. 20 Votes

1.2. Allow all to see various responses and then perhaps to vote on either of one or three responses for further action.

1.2.1. 12 Votes

1.3. Different people from various work units sharing ideas and fleshing out/refining solutions.

1.3.1. 10 Votes

1.4. Increased collaboration via open communication.

1.4.1. 10 Votes

1.5. Crowdsourcing.

1.5.1. 10 Votes

1.6. Crowdsource solutions.

1.6.1. 10 Votes

1.7. Different points of view. No perceived right or wrong answer.

1.7.1. 5 votes

1.8. Save paper $$$

1.8.1. 5 Votes

1.9. Crowdsource. Gathering answers from multiple sources.

1.9.1. 5 Votes.

1.10. Post queries or challenges and seek inputs.

1.11. Allow people to find others with needed skills to address the problem.

1.11.1. 10 Votes

1.12. Everyone contributes what they know and they build on the previous idea/thought.

1.13. People post their problem and others offer ideas. Other people can add to the ideas initially offered so that it grows

1.14. Google docs...collaboration across departments.

1.15. Chat page/collaboration page with current problems emailed with link for people who have ideas and want to share.

1.16. Gather information form a variety of people. varying opinions. Creates discussion which could lead to solutions

1.17. Call out for ideas/information sharing through twitter/facebook. Ask customers for feedback.

1.18. Conflict resolution via a mediated social page facilitated and directed by conversation, ideas and input

1.19. Live collaboration. Remove potential confrontation.

1.20. By using a wiki type tool where each employee can contribute to the solution

1.21. Idea scope crowdsourcing solutions

1.22. Crowdsourcing through different media.

2. ...identify & solve work problems

2.1. Use interactive social media to ask questions (e.g. forums, groups, videos with comment functions) to get the solution. Or create work groups through social media

2.1.1. 28 Votes

2.2. People can post their problems on shared sites and others can offer ideas and suggestions.

2.2.1. 18 Votes

2.3. Have a continuous improvement cycle. What is the one thing we could do or change that would result in the greatest benefit and how could we do or change it?

2.3.1. 17 Votes

2.4. Ability to give feedback anonymously as well as identify source. Customers and staff asked to contribute. No repercussions.

2.4.1. 17 Votes

2.5. Encourage people to post problems & solutions. Acknowledge successes.

2.5.1. 12 Votes

2.6. Encourage people to seek solutions by posting to social media. Reward those who solve problems in others' areas.

2.6.1. 9 Votes

2.7. Multiple solutions for the problem can be voted on.

2.7.1. 9 Votes

2.8. Sharing project/challenges with other teams may unfold problems or solutions

2.8.1. 8 Votes

2.9. Team contributions. Different views and perspectives. Someone may actually have the answer.

2.9.1. 8 Votes

2.10. Share problems and encourage co-workers to brainstorm solutions

2.10.1. 8 Votes

2.11. Crowdsource Q&A. Either the moderator (subject matter expert) or the crowd vote on best responses.

2.11.1. 5 Votes

2.12. Call for staff to provide solutions to common workplace issues.

2.12.1. 4 Votes

2.13. Word clouds

2.13.1. 4 Votes

2.14. Immediate problem identification and rapid response. Problem solving.

2.14.1. 2 Votes

2.15. Run random problem exercises like this at management forums/conferences. Debrief the exercise for benefit. Could make it a standing item.

2.16. BBQ with a board like this or some way of having people chat about...

2.17. It is a platform to post your problems in the first place.

2.18. People can post their problems and issues and others can give feedback and comments

2.19. People can have a say on what they see as the problem. Vote (prioritise), Ideas generator on the fix.

2.20. By using a collaborative approach to exploring possible solutions.

2.21. Gather information and opinions from a variety of people. Creates discussion that could lead to solutions.

3. employees commit to training

3.1. Competitions. Employees earn 'badges' for consistent performance/goal

3.1.1. 32 Votes

3.2. Employees could see feedback from peers and this will motivate them to participate

3.2.1. 25 Votes

3.3. Rewards & recognition

3.3.1. 24 Votes

3.4. Post success stories on how training has helped them

3.4.1. 23 Votes

3.5. Gamification. Scored on completion and accuracy.

3.5.1. 18 Votes

3.6. Promotional. Marketing. Online presence. Everyone is doing it. It's the norm.

3.6.1. 18 Votes

3.7. Gamification. Yammer. Points of value.

3.7.1. 10 Votes

3.8. Competition. Sharing progress or results of game-based learning. Recognition.

3.8.1. 9 Votes

3.9. Advocate benefits of program that ties into personal goals or emotional drivers (e.g. saving time so can go home to family on time. Workplace safety so you can go home to kids.)

3.9.1. 6 Votes

3.10. Share training goals with others.

3.10.1. 5 Votes

3.11. Make it enjoyable, rewarding, relevant.

3.11.1. 2 Votes

3.12. By including them in the process of delivering training through discussion and sharing of ideas.

3.12.1. 2 Votes

3.13. Seek input. Share options for delivery/design of material. Inform when is a good /bad time to engage in training.

3.13.1. 1 Vote

3.14. Provide a way to determine what people need training in.

3.15. Commitment is public and can be seen by peers.

3.16. A non-threatening, support process. Low risk, high success. Collaboratively engaged.

3.17. Encourage positive feedback of a training event to motivate others to attend or participate.

3.18. Feedback...

3.19. By posting photos of employees on social media who are absent from training. Name and shame!

3.20. Promote up coming training or external training.

3.21. Use it to stimulate interest. Promote upcoming training.

4. ...ensure that a message is consistently received across an organization

4.1. Spread the message over different types of social media using different statements, different types (e.g. video, forums, chats etc) with one underlting theme/message

4.1.1. 40 Votes

4.2. Use of a blog by CEO to give regular, consistent updates from management

4.2.1. 25 Votes

4.3. Having a newsfeed (RSS) on your social platform. People could question to gain clarity. The moderator answers the question

4.3.1. 17 Votes

4.4. Short video from key person. Have chat funtionality.

4.4.1. 13 Votes

4.5. Ask for feedback, comments, questions to ensure understanding of message is consistent and clarify if necessary.

4.5.1. 13 Votes

4.6. Presented in a variety of contexts meaningful to each area. Current and in real time

4.6.1. 12 Votes

4.7. To post a 'like' or a 'yes' once is a message read. Those who did not reply means haven't read message.

4.7.1. 11 Votes

4.8. Wikis over an extended period of time

4.8.1. 4 Votes

4.9. Making it a place to go to get work communication

4.9.1. 3 Votes

4.10. Ability to leave feedback and start conversations on communication tool (e.g. Youtube comments, blog comments, interactions on twitter, Facebook thread)

4.10.1. 3 Votes

4.11. Call for questions. Chat room

4.11.1. 3 Votes

4.12. Video, paper etc of message available and people connected to it at the point of need (i.e when message is news AND when that person needs to do something that is impacted by the message)

4.12.1. 2 Votes

4.13. Put the message out there and ensure all staff know where to go for the information.

4.14. Create it once and just disseminate a link to one key source.

4.15. It can be said clearly and accurately once and it remains there for reference by all. Transparent. Consistent. Equitable

4.16. Attended to is the problem. We use SMS for very important stuff

4.17. Each employee could comment on what the message means.

4.18. Repost the message on a regular basis.

4.19. It can become "the one source of truth" to go to.

4.20. Uniform broadcast of information - consistent, curated messaging.

4.21. One source of truth. Credibility by seeing who the message is from

5. ...introduce a new business process

5.1. Provide a site for sharing challenges, asking questions, and seeking solutions as to how the process should work.

5.1.1. 44 Votes

5.2. Sharing ideas or taking ideas from those who have been through the same process. Learning from others' mistakes and maximising recommendations.

5.2.1. 40 Votes

5.3. Communicate the process to all staff via different delivery methods, and invite feedback on success.

5.3.1. 23 Votes

5.4. Ask for opinions and comments especially from those who have walked similar paths.

5.4.1. 17 Votes

5.5. Connecting and sharing a new process from the start makes it visible/transparent.

5.5.1. 11 Votes

5.6. Prompt people to share the benefits of the new process.

5.6.1. 4 Votes

5.7. Provide feedback on the usefulness of the process.

5.7.1. 5 Votes

5.8. Enables gathering of information from all stakeholders.

5.8.1. 5 Votes

5.9. Video demonstration

5.9.1. 3 Votes

5.10. Provide a dynamic Q&A as well as broadcast the process.

5.10.1. 1 Vote

5.11. Open raising of ideas for anyone to contribute to - accessing hidden gems/talent

5.12. To be used as tool to help challenge and issues shared by all individuals in the process

5.13. Create discussion of ideas

5.14. Feeling part of a larger team. Create image of forward thinking company.

5.15. Informal reviews of existing processes.

5.16. Everyone contributes. Ownership. Ease of communication

5.17. The communication and direction makes the benefits of the new process clear.

5.18. Consistent message of business process.

5.19. Sharepoint with workflows.

5.20. The new process could be put online and made available for commenting and editing by others.

5.21. Get feedback. Improve pre or post launch.

6. ...overcome workplace silos (information sharing)

6.1. Cross-department challenges. Create projects that use social media to deliver outcome. People then vote (e.g. groups formed in FB).

6.1.1. 44 Votes

6.2. Set up internal collaboration 'sites' using a social media product

6.2.1. 24 Votes

6.3. Connect people across areas who have a similar problem or challenge and create a friendly competition

6.3.1. 20 Votes

6.4. Each team have a running '10 important things to now about us' page which connects users to further information if required.

6.4.1. 13 Votes

6.5. Encourage 10 mins each day for everyone to share current project updates on social media so everyone has an update on work in progress.

6.5.1. 11 Votes

6.6. Create virtual project groups

6.6.1. 10 Votes

6.7. Create a repository that is organically grown and owned by staff.

6.7.1. 10 Votes

6.8. Information easy to access and readily available whenever convenient to use (e.g. Youtube tutorials).

6.8.1. 10 Votes

6.9. Create cross subject/discipline groups that share ideas about 'things' that are commo, to them.

6.9.1. 9 Votes

6.10. Be (live by) the example and encourage people in your team to share information using social media.

6.10.1. 5 Votes

6.11. Use social media to connect people with similar work interests and challenges.

6.11.1. 5 Votes

6.12. Pose daily/weekly short problems on chat pages with an email alert linking to the chat page.

6.12.1. 4 Votes

6.13. Flattening of communication, accessibility and more varied channels to lead to increased collaboration/conversation.

6.13.1. 3 Votes

6.14. Create the urgency and necessity to complete tasks online that require a collaborative approach. Make it sustainable and consistent.

6.14.1. 3 Votes

6.15. Collaborarive project across silos in yammer.

6.16. Everyone has an opportunity to contribute what they know.

6.17. Have media scheduled events.

6.18. Yammer.