The New IQVIA - Apollo Research Framework

Get Started. It's Free
or sign up with your email address
The New IQVIA - Apollo Research Framework by Mind Map: The New IQVIA - Apollo Research Framework

1. Training

1.1. Conferences

1.2. Continuing Education

2. Research Methods

2.1. Discover

2.1.1. Field Study

2.1.2. Diary Study

2.1.3. User Interview

2.1.4. Stakeholder Interview

2.1.5. SME Interview

2.1.6. Requirements Gathering

2.2. Explore

2.2.1. Competitor Analysis

2.2.2. Design Review

2.2.3. Persona Studies

2.2.4. User Stories

2.2.5. Prototyping

2.2.6. Task Analysis

2.2.7. Customer Journey Mapping

2.3. Test

2.3.1. Guerilla Testing

2.3.2. Lab Usability Testing

2.3.3. Unmoderated Remote Usability Testing

2.3.4. Contextual Inquiry

2.3.5. Phone Interview

2.3.6. Card Sorting

2.3.7. Session Recording

2.4. Listen

2.4.1. Survey

2.4.2. Analytics Review

2.4.3. Search-log Analysis

2.4.4. Usability-bug Review

2.4.5. FAQ Review

3. Principles and Guidelines

3.1. Platform for sharing the leadership + CX principles and guidelines

3.2. Research workbook templates

3.3. Research interview templates

3.4. Research Methodologies

3.5. Ethics Guidelines

3.6. Recruitment Guidelines

3.7. Data Governance Guidelines

4. Knowledge Management

4.1. Creating a central repository of research within the company that can be managed and shared via controlled access

4.2. Sourcing research: Forrester, Gartner, ACM, Owler, CB Insights, etc

4.3. Using appropriate tools to calculate metrics

4.4. Creating a licensing option to share research with external companies*

4.5. Office hours and workshops with product teams

4.6. Licensed Stock Photography repository and index

4.7. Secure, Governed Research Raw Data Repository

5. Compliance

5.1. Security

5.2. Privacy

5.3. General Data Protection Regulation (GDPR)

5.4. Accessibility

5.5. Health Insurance Portability and Accountability Act (HIPAA)

5.6. Federal Information Security Management Act (FISMA)

6. Tools

6.1. Validately

6.2. UserZoom

6.3. UserTesting

6.4. Loop11

6.5. Usability Hub

6.6. Crazy Egg

6.7. Userlytics

6.8. Hotjar

6.9. Optimizely

6.10. Lookback

6.11. TryMyUI

6.12. TestRail

6.13. Usabilia

6.14. ClickTale

6.15. Optimal Workshop

7. Communications

7.1. Platforms for socializing research - Yammer/Twitter/Facebook/Instagram

7.2. Newsletters

7.3. Internal websites - SharePoint

7.4. Research Reports

7.5. Research Papers

7.6. Office Hours

7.7. Conferences

7.8. Conferences

8. Recruitment

8.1. Internal Recruitment

8.2. External Recruitment

8.3. Vendor management for recruitment

8.4. NDA management with IQVIA Legal

8.5. Payment & Scheduling Solutions

8.6. Payment & Scheduling Solutions

8.7. Intercept platforms for recruitment from within the software

9. Governance

9.1. Risk Assessments

9.2. Legal

9.3. Aligning policies, requirements and controls

9.4. Establishing decision rights

9.5. Establishing Accountability

9.6. Performing Stewardship

9.7. Managing Change

9.8. Defining Data

9.9. Issue Resolution

9.10. Specify Data Quality Requirements

9.11. Building Governance into Technology

9.12. Stakeholder care and support

9.13. Measuring and Reporting Value

10. Events

10.1. Company Events

10.2. Team Meetings

10.3. TED

10.4. SigCHI

10.5. Town Halls

10.6. Speaker Engagement

10.7. Orchestrated Clinical Trial Research

10.8. Presence at Professional Conferences for Target Audiences

11. Budget Management

11.1. A. Salaries and Wages 1. Academic personnel 2. Research assistants 3. Stipends (training grants only) 4. Consultants 5. Interviewers 6. Computer programmer 7. Data managers or analysts 8. Administrators 10. Editorial assistants 11. Technicians 12. Study/clinical coordinators 13. Hourly personnel 14. Staff benefits

11.2. B. Equipment 1. Fixed equipment 2. Movable equipment 3. Office equipment 4. Equipment installation

11.3. C. Materials and Supplies 1. Office supplies specifically for project 2. Communications 3. Test materials or samples 4. Questionnaire forms 5. Data access 6. Animals 7. Animal care 8. Laboratory supplies 9. Glassware 10. Chemicals 11. Electronic supplies 12. Report materials and supplies

11.4. D. Travel 1. Professional conferences 2. Field work 3. Sponsor meetings 4. Travel for consultation 5. Consultants' travel 6. Mileage for research participants 7. Subsistence 8. Automobile rental 9. Aircraft rental 10. Ship rental

11.5. E. Services 1. Computer use/data storage 2. Duplication services (reports, etc.) 3. Publication costs 4. Photographic/graphic services 5. Service contracts 6. ISR services (e.g., surveys) 7. Data analysis

11.6. F. Other 1. Space rental 2. Alterations and renovations 3. Purchase of data, periodicals, books 4. Subjects/Research participants 5. Tuition and fees

12. Operations

12.1. Executive & Stakeholder buy-in

12.2. Logistics

12.3. Process champions

12.4. Building relationships with end users (Pharmaceutical companies and their customers)

12.5. Identify, test and implement methodologies based on context

12.6. SMEs from the product teams (internal)

12.7. SMEs from the industry

13. Support

14. Ecosystem for research to thrive

15. Research Systems Implementation